Grok Bot phone calls let a Bot ring a business for you, for example to book a table or ask about an order, and then tell you how it went. xAI's docs say the feature works in the US only, from the Grok Bot desktop and phone apps. You stay in control the whole time: you confirm every call, you watch a live transcript, and you can take the call over yourself.
📺 Watch: Grok Bot 077 Can Now Wait on Hold So You Don't Have To!
🔥 Get the Agent OS as a free bonus: AI Profit Boardroom members get the full Agent OS zip, prompt libraries, daily tutorials and weekly live coaching calls. → Get inside
This page walks through how the feature works, step by step, using xAI's own documentation. It covers the calling terms, the Call button, the live transcript, Take over, the question cards, and what you get after the call ends.
What grok bot phone calls actually do
xAI describes the job in one line: "A Bot can call a business for you... and tell you how it went." The Bot does the talking. You give it the task in chat, the same way you would give it any other job.
Think of the small calls that eat a working day. Booking a table for a client lunch. Checking whether a supplier has shipped an order. Asking a shop if an item is in stock.
There are firm limits, and they matter:
- US only. The docs say phone calls are available in the US only.
- Desktop and phone apps. You start calls from the Grok Bot desktop app or the phone app.
- Businesses and people who have consented. The calling terms say you'll only call US businesses and people who've consented to hear from you.
- Nothing happens until you press Call. The Bot shows who it will call first.
So this is not a dialler. It is not built for cold calling, sales lists or robocalls, and the terms you accept say so. It is a way to hand off one call at a time to a Bot you are watching.
If you want help working out which calls and tasks in your business are worth handing to AI, the AI Profit Boardroom is where Julian Goldie shares the systems, templates and weekly updates he uses. You can also book a free AI strategy session and map it out with the team.
Before the first call: the calling terms
The first time a Bot wants to make a call, it asks you to agree to the calling terms. The docs say those terms include that you'll only call US businesses and people who've consented to hear from you.
You choose Accept or Decline. If you decline, the Bot does not call. This step only shows the first time.
One tip from the docs is worth following. Contact details such as names, addresses and phone numbers belong in Vault, under Settings, not in a Bot's memory. Saving a restaurant or supplier number there means the Bot can find it without you pasting it into every chat.
📺 Watch: Grok Bot Can Now Control Apps on Your Phone!
How a call works, step by step
1. You ask, the Bot shows who it will call
You tell the Bot what you need, for example "Call the restaurant and book a table for four at 7pm on Friday." Before each call, the Bot shows who it will call. You choose Call or Cancel. That check runs every single time, not just the first time.
2. The live transcript
While the call runs, a card in the chat shows the call status and a live transcript. You read the conversation as it happens. If the call is going the wrong way, you choose End call to hang up.
3. Take over
When Take over shows on the card, you can choose it to join the call yourself. The card says "Connecting you…" and then "Transferred to you." From that point you are on the line.
This is the safety valve. If a supplier wants to negotiate, or a booking gets complicated, you step in without redialling.
4. Question cards
Sometimes the other side asks something the Bot can't answer. Maybe the restaurant asks for a name for the booking, or a supplier asks for a reference number. In that case a card shows the question and how long you have to respond.
You type your reply in Your answer and choose Send. Or you choose Skip. The docs also say that if the Bot wants to give the call more details while it's live, it asks you first. So the Bot does not hand out extra information on its own.
xAI's changelog for 5 November adds one more path. If you share text with a live call, the app asks "Send this to your call?" and lets you edit it first.
5. After the call
When the call is over, the card says Ended, followed by the call's length. Open the card to read the transcript and play the recording.
On desktop, the card's Call actions menu has three options: Copy transcript, Export transcript and Download recording. That makes it easy to drop the result into a CRM note or a team update.
The 6 November changelog (v0.79.3) tidied up the edge cases. A busy or unreachable number now shows No answer. If a call is cut short, the transcript shows only what the other side heard. Unanswered and failed call cards offer Copy conversation ID, which helps when you contact support.
📺 Watch: NEW Grok Bot Update is INSANE! 🤯
Phone calls vs voice chat
Grok Bot has two features that both involve talking, and they are easy to mix up. The table below sets them side by side, based on xAI's docs.
| Feature | Who is on the line | Where it works | How it starts | What you get |
|---|---|---|---|---|
| Phone call | The Bot and an outside business or a person who has consented | US only, desktop and phone apps | Ask in chat, then press Call | Live transcript, Take over, question cards, transcript and recording after |
| Voice chat | You and one of your own Bots | Desktop and phone apps | Start voice chat, the waveform button in an empty composer | A spoken back-and-forth until you hang up |
| Dictation | Just you | Desktop and phone apps | Start voice input or Start dictation | Your speech turned into text you edit and send |
The docs describe voice chat as "a live spoken conversation with one Bot." It is you talking to your Bot. A phone call is your Bot talking to someone else for you.
Where the call actually runs
A Bot is not a phone app on your laptop. Grok Bot runs on cloud computers hosted by Cursor, and you sign in with your Cursor account. If your access comes from a seat on a self-serve Grok Business plan, the docs say you choose Sign in with Grok instead.
All of your Bots share one cloud computer. Each Bot gets its own screen on it, so several Bots can work at once and you can watch any screen live. The docs are clear that the computer belongs to you as a user, not to each Bot, so separate Bots are not a security boundary.
That shared setup is useful around calls. One Bot can check your calendar for a free slot while another handles the booking call, and both see the same files. For more on how Bots link up with other tools, see the guide to Grok Bot connectors, and for scheduled jobs see Grok Bot routines.
Good uses for small businesses
Based on the examples in xAI's docs, the best fit is short calls with one clear outcome:
- Bookings. Tables, appointments, venue checks.
- Order status. Asking a supplier or store where an order is.
- Simple questions. Opening hours, stock checks, whether a service is offered.
Each one ends with a transcript you can copy into your notes. That turns time on hold into a card you read later.
Want to see how Julian Goldie's team plans AI tasks like this across a whole business? The Agent OS guide shows the full setup, and the Goldie Bench compares how AI tools score on real work. If you would rather talk it through, grab a free AI strategy session.
Using calls with a team
Phone calls run from your own Bot in the desktop or phone app. If your team uses Grok Bot together, the team features sit elsewhere. The page on Grok Bot for teams covers shared Bots and team roles. If your team works in Slack, the Grok Bot Slack guide shows how a shared Bot answers in channels. For Microsoft shops, see Grok Bot in Microsoft Teams.
FAQ
Can Grok Bot make phone calls outside the US?
No. xAI's docs say phone calls are available in the US only, and the calling terms say you'll only call US businesses and people who've consented to hear from you.
Does the Bot call without asking me?
No. Before each call, the Bot shows who it will call and you choose Call or Cancel. If it wants to give the call more details while it's live, it asks you first.
Can I join the call myself?
Yes. When Take over shows on the call card, choose it. The card says "Connecting you…" and then "Transferred to you." You can also choose End call at any time.
Do I get a recording?
Yes. After the call, open the card to read the transcript and play the recording. On desktop, Call actions also has Copy transcript, Export transcript and Download recording.
To get the playbooks Julian Goldie uses to put AI to work in a business, join the AI Profit Boardroom. Or book a free AI strategy session and plan which grok bot phone calls your team should hand off first.
